Day 39: Usability Testing

Testing for user-friendliness

Usability testing is used to determine whether an application or website has the following attributes: ease of use, user-friendliness, consistent designs, easy navigation, and accessibility.

Types

  1. Remote or In-person

  2. Moderated or Unmoderated

  3. Explorative or Comparative research

Process of Website Usability Testing

  1. Create a prototype

  2. Test planning

  3. Recruiting people

  4. Test execution

  5. Analysis and documentation of the test result

  6. Reporting

Usability Testing Scenarios

  1. Accessibility (font size, load time, alt tags, sitemaps, error handling)

  2. Content (consistent colors, clear headings, meaningful URLs, self-explanatory page titles, concise content, contact information)

  3. Navigation (easy navigation, easy site search, consistent hyperlinks, providing anchor text)

Tools

  1. Crazyegg

  2. Usability hub

  3. Userlytics

Why

  1. To identify defects

  2. To improve retention rates

  3. To reduce costs

  4. To understand user behavior

References